Problems Processing Paged Items

Cluster Pages

Cluster page: item found but does not circulate; hold to be canceled

  1. From Sierra Circulation choose Search/Holds and enter the title of the book or its barcode.
  2. Click on “Item Level Hold” or “Bib Level Hold,” whichever shows the patron’s hold on the item.
  3. Highlight the patron’s hold by clicking on it.
  4. Click on “Cancel Holds,” A box will asking to print a hold cancel notice, select “Yes.”
  5.  A list of pre-specified cancelation reasons can be selected, highlight the appropriate message. Click “OK” and a box will come up notifying the hold was canceled. Click “OK” again. The message will go to the patron when notices are next run.
  6. If there is another hold to cancel repeat the process for the new patron.

Cluster page: item found but does not circulate; exceptions

  1. Process as if it was a found item that does circulate.
  2. Add a note added to the slip indicating that this is an exception and whether the item is being held for library use only or if an override can be made to check the item out.

Cluster page: item not found

  1. Process as a "Cluster page: item found but does not circulate; hold to be canceled" as described above. 
  2. See the searching procedures for your library to locate the missing item. 

INN-Reach Pages

MOBIUS/PUA page: item does not circulate

  1. From Sierra Circulation choose Search/Holds and enter the title of the book or its barcode
  2. 2. Click on “Item Level Hold” or “Bib Level Hold,” whichever shows the patron’s hold on the item. Highlight the patron’s hold by clicking on it
  3. Click on “Cancel Holds,” A box will come up asking either to cancel the hold or declare the item missing. Select “Cancel Hold”
  4. A list of pre-specified cancellation reasons can be selected or a new message
    can be typed in
  5. Click “OK” and a box will come up notifying the hold was cancelled. Click “OK” again. The message will be sent to the patron

MOBIUS/PUA page: item not found

  1. Use the same process for a MOBIUS item does not circulate
  2. Declare the item missing if that is your library’s procedure, or use the “Item not on shelf” reason
  3. See the searching procedures for your library to locate the missing item